What payments do you accept?
We accept Visa, MasterCard, American Express and PayPal. In addition, we offer various local payment methods in many countries.
My motto is ‘Live now, Pay later’. Do you offer a service for that?
Yes, just use Klarna… or get a creditcard!
Do you offer free shipping?
Yes, we do offer free shipping on all order above €150 for the Netherlands. For Europe above €300. The rest of the world: above €500.
When will my package arrive?
In The Netherlands, Belgium, Luxemburg, and Germany within 2-3 business days.
The rest of Europe up to 5 business days. The rest of the world has to be a bit more patient: around 7-14 business days.
Which shipping carriers do you use?
For domestic and European shipments we use DPD. For global shipments we use PostNL International.
I would like to return my package. What do I do?
Please tell us what’s bothering you and send your package back to:
Studio NYFT – Returns
1012 VG Amsterdam
I’m returning an item purchased with a gift card. How do I do that?
Simple, the same as every other return. But no cash-refunds. We will refund the value of your purchase on your gift card.
Sizing and Care
How do I know my size?
Use this size chart:
*All sizes are in centimeters.
I have an odd size. What do I do?
How do I care for my garments?
ALWAYS use wool detergent. Never use normal detergent and absolutely no fabric softener!
Wash the wool at 20-30°C (85°F) using the wool wash program of your washing machine. Make sure that the speed does not exceed 600 rpm. Let the garment dry flat and do not wring it out!
Cotton knitwear is machine washable up to 40°C. Use agentle detergent and Let the garment dry flat and do not wring it out!
Too difficult? Just ask your grandma, she knows it for sure!
Across the Board
How do I unsubscribe from your mailing lists?
Sad to see you go… You can use the ‘Unsubscribe’ button in the footer of our emails.
Non of the above answered my question. What do I do?
2-3 business days in NL
Pick ups and returns