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Frequently Asked Questions

Payments

What payments do you accept?

We accept Visa, MasterCard, American Express and PayPal. In addition, we offer various local payment methods in many countries.

My motto is ‘Live now, Pay later’. Do you offer a service for that?

Yes, just use Klarna… or get a creditcard!

Shipping

Do you offer free shipping?

Yes, we do offer free shipping on all order above €150 for the Netherlands. For Europe above €300. The rest of the world: above €500.

Where’s my package?

Don’t worry! We’ll send you a track & trace e-mail when we shipped your package. And if we didn’t please tell us!

When will my package arrive?

In The Netherlands, Belgium, Luxemburg, and Germany within 2-3 business days.
The rest of Europe up to 5 business days. The rest of the world has to be a bit more patient: around 7-14 business days.

Which shipping carriers do you use?

For domestic and European shipments we use DPD. For global shipments we use PostNL International.

Returns

I would like to return my package. What do I do?

Please tell us what’s bothering you and send your package back to:

Studio NYFT – Returns
Snellestraat 36
5216 EC ‘s-Hertogenbosch
The Netherlands

Return shipment is at your own expense. So please, if you’re not certain about your size come by one of our stores ! And be sure to check our r​eturn & exchange policy!

Can I exchange my order instead of returning it?

Yes, you may: please tell us what you like to exchange it for.

Instore exchanges are free. Shipments are at own expense.

Please also check our ​return & exchange policy!

I’m returning an item purchased with a gift card. How do I do that?

Simple, the same as every other return. But no cash-refunds. We will refund the value of your purchase on your gift card.

Sizing and Care

How do I know my size?

Use this size chart:

 

Overshirt flannel Length Chest Waist Hip Sleeve Shoulders Bicep Cuff
SMALL 74 98 92 98 60 39 34 22
MEDIUM 76 104 96 102 61 40 36 23
LARGE 78 110 100 106 63 41 38 25
XL 80 116 108 116 65 43 38 26

*All sizes are in centimeters.

I have an odd size. What do I do?

Come by one of the L​’Atelier Tailoring Stores​ to be advised or to make made-to-measure items.

How do I care for my garments?

Knitwear (wool/wool-blend/cashmere/merino)

ALWAYS use wool detergent. Never use normal detergent and absolutely no fabric softener!

Wash the wool at 20-30°C (85°F) using the wool wash program of your washing machine. Make sure that the speed does not exceed 600 rpm. Let the garment dry flat and do not wring it out!

 

Knitwear (cotton)

Cotton knitwear is machine washable up to 40°C. Use agentle detergent and Let the garment dry flat and do not wring it out!

 

Too difficult? Just ask your grandma, she knows it for sure!

Across the Board

Do you offer Live Chat Support?

Yes! And they’re human too! C​lick to ask your question.

How can I write review?

What an honor! You can ​write a Google Review here

How do I unsubscribe from your mailing lists?

Sad to see you go… You can use the ‘Unsubscribe’ button in the footer of our emails.

An item is out of stock. What do I do?

No freaking way! You can ask us to let you know when it’s back in stock on the product page. Subscribe to our mailing list to get to latest product updates… or send us your question by email.

Non of the above answered my question. What do I do?

Free Shipping
In The Netherlands

Delivery
Within 2 business days in NL

Instore Service
Pick ups and returns

30-Day Returns
Conditions apply*